Green Window to the soul

At Or Yahalom, we ensure that every order is delivered with care and precision.

Free Express Shipping
We offer complimentary door-to-door express shipping (DHL or FedEx) across the United States.

Delivery Timeline
In-stock items: Ships within 2 business days.
Personalized items: Allow up to 5 business days for engraving and preparation.
Delivery time: Typically 3–5 business days after dispatch.

Tracking
You’ll receive a tracking number via email once your order ships.

For special requests or urgent delivery, please contact our support team.

Returns

We accept returns within 14 days of delivery for items in their original, unused, and undamaged condition. Returned items must be free of wear or alteration and include all original packaging, certificates, and accessories. A valid proof of purchase is required. Return shipping costs are the responsibility of the customer.

Exchanges

Exchanges are available within 14 days of delivery, provided the item is unused and in its original condition. Customized or personalized items can only be exchanged in the case of a manufacturing defect.

If exchanging for a higher-value item, the customer will be charged the difference. For lower-value exchanges, a store credit will be issued.

Cancellations & Refunds

Orders may be canceled for a full refund prior to shipment. Orders involving custom engraving or personalization may only be canceled within 24 hours of order placement.

Refunds are issued to the original payment method and processed within 14 business days of receiving the returned item. Items showing wear, damage, or signs of alteration are not eligible for refund.

Non-Returnable Items

• Customized or engraved items (unless defective)
• Items marked as “Final Sale”

To initiate a return or for support, please contact our customer service team.